Are law firms listening?
“I’ve attended many panels where in-house counsel share their likes and dislikes, but in the last year the tone has changed. In-house attorneys are increasingly dissatisfied, they tell us, because they can’t have the kind of conversations they want with their outside counsel. “Too often the voice of the client comes through the filter of the voice of a lawyer,” or a client feedback professional like Nat Slavin of Wicker Park Group (for the firms brave enough to conduct client feedback surveys). Slavin recently moderated the Legal Marketing Association Silicon Valley City Group’s annual In-House Summit in Palo Alto, California, interviewing a panel of tech GCs on what they want from outside counsel. What counsel really want are direct conversations about the issues that matter most to them. Here’s what we heard…”
Read: Duly Noted: What In-House Attorneys Want From Outside Counsel at JDSupra