Sterling Miller, in the latest edition of Ten Things® by Sterling Miller, Esq., takes on the two words he says should send shivers down any in-house lawyer’s spine: class actions. The former Sabre general counsel lays out ten steps to take before a complaint lands, from mapping where your class action risk lives and shoring up arbitration clauses to lining up a panel of defense firms. He even shares an AI prompt for mining customer complaints. Keep it next to our guide to managing outside counsel, and see who’s hiring on our litigation counsel jobs page.
His advice on outside counsel: “The first days of a class action should be spent developing the defense – not interviewing law firms, negotiating hourly rates, or conducting an RFP.”
