Satisfaction guaranteed photoPutting aside the ethical issues of guarantees made by lawyers – will law firms be willing to say “satisfaction guaranteed” to their clients when it comes to value?

“The other night I was listening to Terry O’Reilly’s Under the Influence podcast as I drove home. The episode, titled ‘Satisfaction Guaranteed,’ focused on ‘companies that offer 100 percent, no questions-asked, no fine print, lifetime guarantees.’ Valorem Law Group has always offered our clients the unqualified right to adjust the amount of their bill (even to $0) to reflect their judgment of the value we have provided them, a practice we ‘borrowed’ (with permission) from our friends at Summit Law Group. [click to continue…]


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