Things Law Firm Lawyers Do – That In-Housers Can’t Stand

In-house perspective on law firm client service by Matt Fawcett, General Counsel of NetApp:

“Most of the time, I am proud to be lawyer. I know many smart, engaged, driven lawyers, including some that I count as close friends. And I believe that most lawyers working for big firms really want to provide good service to their clients. With that lawyerly disclaimer out of the way, I can’t stand the way many lawyers – and law firms – work…Now I need to vent about things lawyers do, things that bother me and hold us all back as an industry.”

Read: Things Lawyers Do – An In-House Client’s Perspective… at JDSupra

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