In-house law departments are not happy with the service they are receiving – and RFPs to aspiring outside counsel are now at an all-time high as a result:
“More clients are using more RFPs to hire law firms than any point in the last 15 years. 56% of corporate counsel issued RFPs for law firms in 2015, up from 45% in 2014. We now face a majority of clients using RFPs to hire new law firms. The increase is due directly to the rock-like drop in client service performance clients are experiencing.We are witnessing a combination of more demanding corporate counsel responding to new pressures from management, and a new generation of corporate counsel simply having different expectations of their law firms.”
Read: Client RFPs Hit 15-Year High at The Mad Clientist