Improve client value with one change – what would you choose? The answers are endless, but many Twitter survey respondents had interesting ideas that may be useful to your law department. Reducing client stress is one not to be forgotten.
“If law firms could make one change to improve client value, what would it be. I Tweeted that on 26 November 2018 as Question of the Week. That Tweet spawned many great replies, which I share here. If you don’t know Twitter, welcome to the chaos. I start with my question about client value. From there, if the answers seem random, that’s simply a function of different answers or my selecting parts of a dialog.
Twitter is not designed to tell a single, coherent story when multiple people chime in. I don’t normally blog a series of Tweets but given the emphasis on client value in the legal market – and the range of replies, including many from thought leaders – I decided to do so here.”
Read: If Law Firms Could Make One Change to Improve Client Value at Prism Legal