Chatbots Get the Thumbs Down for Complex Legal Advice

At least for now, it appears that people are not ready to trust a chatbot for complex legal advice:

“Whilst most would refuse to take advice from a robot for complex cases, one in five British people would put their faith in an automated, robotic service – such as a chatbot – to provide simple legal advice.  Those in London would be most comfortable taking automated legal advice (32 per cent), shortly followed by individuals in the South East and Scotland both at 22 per cent. However, the new survey made it clear that while there were certain more general automated tasks people were happy to embrace, the vast majority valued the human element in their legal advice more overall and specifically when it comes to actionable advice.”

Read: Chatbots get the thumbs down for complex legal advice at GlobalLegalPost

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