It is not just law firms who have to keep their clients happy – in-house counsel must do so as well. Read on for suggestions on how to make your client happy:
During my professional career, I have served as a sales executive charged with “saving” dissatisfied or financially distressed clients, a consultant, a judicial clerk, and now a lawyer. Presently, I am in-house counsel for a multinational company. If I have learned nothing else throughout my career, it is this simple premise: Make your client happy (or, “it’s the client, stupid!”).