The story of a new service, Viewabill.com, that promises to increase billing transparency and, as a result, improve relationships between clients and law firms:
“Amazingly, as more than 100 firms have dipped into ViewaBill, the sky has not fallen. In-house lawyers aren’t using it to beat up on outside counsel, as many predicted would happen. Rather, it’s led to less tension and lots of positive interaction between lawyers and clients. ‘A lot of that happens offline,’ Friedman says.”
Read: On Making Law, Sausage and Legal Bills at Metropolitan Corporate Counsel