Working with difficult people can be at the core of an in-house counsel’s job. But what is the secret to working with difficult people? Looking at the psychological factors involved can help:
“To deal with difficult people, first recognize that difficult people are simply people who don’t feel safe…Google discovered that psychological safety was the one thing that was present in productive teams…When we say that a person is a “difficult person” what we really mean is that this person isn’t relaxed and investing themselves freely. That person is fighting, shoving their way through their work, and generally causing a challenge for everyone around them.”
Read: The Real Secret to Working With ‘Difficult’ People at Inc.com