Limited resources can inspire corporate legal departments to think creatively and invest in programs that save money, effectively utilize in-house counsel and improve customer service. Alternative dispute resolution, as opposed to litigation, is one way that a corporation can save money, says Chaton T. Turner, an assistant counsel in the University of Pittsburgh Medical Center’s corporate legal department, which uses mediation to resolve certain disputes and grievances that patients have with the system.
Bringing Mediation In-House Is Cost-Effective in More Ways Than One .
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My only concern with doing this is the creation of conflicts of interest. The reason that you use ADR is so that you can have a neutral party assist in the resolution of your dispute. Taking ADR in-house kind of defeats that purpose. This also may run afoul of consumer protection laws. Look at what credit card companies are dealing with now because of their mandatory arbitration clauses and the companies that they worked with. Not sure if this is the best route for a company to go in the long term, even if there may be short term cost benefits.